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FREQUENTLY ASKED QUESTIONS
How long does delivery take?
How long does delivery take?
Our average delivery times are 1 to 5 days. However, these times may be extended during busy periods (Christmas, Black Friday, etc.). During these periods, parcel delivery can take up to 15 days.
How long does it take to prepare an order?
How long does it take to prepare an order?
Once you have completed your order on our website, it takes an average of 24 to 48 hours for your order to be prepared and dispatched. However, these times may be extended during busy periods (Christmas, Black Friday, etc.). During these periods, parcels may take up to 7 days to dispatch.
What means of transport do you use for standard delivery?
What means of transport do you use for standard delivery?
Most of our parcels are sent by FedEx. However, depending on the delivery times offered, we may use other carriers to offer you faster delivery.
Are orders processed at weekends?
Are orders processed at weekends?
Saturdays, Sundays and public holidays are excluded from order preparation and delivery times.
Can I change my delivery address after placing my order?
Can I change my delivery address after placing my order?
If your order has not yet been dispatched, we can sometimes change your delivery address. However, we cannot guarantee a change of address if your request is sent more than 5 minutes after your order has been completed.
Has my order been shipped? I have not received a confirmation e-mail.
Has my order been shipped? I have not received a confirmation e-mail.
When your order is shipped, you will receive an e-mail containing the tracking number. If you have not received this e-mail within 7 days of placing your order, please check your spam folder. If you still cannot find the shipping confirmation e-mail, please contact us here.